How to place an order?
1. Feel free to look through our collections and choose a few designs that you like. We advise you to choose at least 2 or 3 designs, in case we have no stock on your chosen one. Do note that at times we may have more designs at hand, that we have yet to upload into our website - so simply contact us at 9455 2015 to make an appointment to view our entire collection.
2. Call us at 9455 2015 and let us know the following:
a. Your chosen designs;
b. Your event date;
c. Your contact number;
d. How many invites you require; and
e. Your budget, if any (this will allow us to help you narrow down your search or guide you to the appropriate collection to choose from).
3. We will provide you with a quotation for your chosen cards within 2 to 3 working days. Quotation will include card price, printing cost, and shipping cost.
4. Do take a look at your chosen cards personally before placing your order. This is just so that you know exactly what you will be getting in terms of colour, size, texture and paper quality. During our meet up, we can also discuss on any customization, content printing, extra inserts if required, etc. We look forward to addressing all your enquiries to the best of our abilities.
5. On confirmation of the cards, we will require 50% payment either via cash, cheque or bank transfer.
6. On receipt of the 50% payment, we will issue you with a purchase invoice as proof of payment received.
7. We will then proceed with preparing your contents. Please forward us your contents in word document (if possible), to our email at dhivyamcards@gmail.com. If you have any font or design in mind, let us know. We will amend, edit and design the contents thereafter. We will also check for accuracy and alignments.
8. A draft will be provided to you via email, in PDF format within 5 - 7 working days. More changes can be made according to your preference. The final printing will only be done once you are absolutely satisfied with the draft.
9. We will request for the remaining 50% payment at this stage before we go for printing. The final payment purchase invoice will be issued to you thereafter and the printing process will start.
10. You can collect your cards within 5 to 6 weeks upon confirmation. We can also deliver to your doorstep on payment of a small fee.
2. Call us at 9455 2015 and let us know the following:
a. Your chosen designs;
b. Your event date;
c. Your contact number;
d. How many invites you require; and
e. Your budget, if any (this will allow us to help you narrow down your search or guide you to the appropriate collection to choose from).
3. We will provide you with a quotation for your chosen cards within 2 to 3 working days. Quotation will include card price, printing cost, and shipping cost.
4. Do take a look at your chosen cards personally before placing your order. This is just so that you know exactly what you will be getting in terms of colour, size, texture and paper quality. During our meet up, we can also discuss on any customization, content printing, extra inserts if required, etc. We look forward to addressing all your enquiries to the best of our abilities.
5. On confirmation of the cards, we will require 50% payment either via cash, cheque or bank transfer.
6. On receipt of the 50% payment, we will issue you with a purchase invoice as proof of payment received.
7. We will then proceed with preparing your contents. Please forward us your contents in word document (if possible), to our email at dhivyamcards@gmail.com. If you have any font or design in mind, let us know. We will amend, edit and design the contents thereafter. We will also check for accuracy and alignments.
8. A draft will be provided to you via email, in PDF format within 5 - 7 working days. More changes can be made according to your preference. The final printing will only be done once you are absolutely satisfied with the draft.
9. We will request for the remaining 50% payment at this stage before we go for printing. The final payment purchase invoice will be issued to you thereafter and the printing process will start.
10. You can collect your cards within 5 to 6 weeks upon confirmation. We can also deliver to your doorstep on payment of a small fee.
Terms and Conditions
1. All prices quoted are in Singapore currency.
2. Prices will include printing, shipping and delivery unless otherwise stated in our quotation.
3. Shipping and delivery cost will vary according to the weight of cards. However, you can be assured that our shipping rates are substantially lower than anywhere else in the world (and we are proud of this!).
4. Additional cost will incur if customization, additional inserts and / or additional printing is required. The default printing cost that is included in quotation provided to customer will be printing on envelope, card (if the design is as such) and 2 inserts. Certain cards only come with one insert. In these cases, customer will be advised accordingly.
5. There will be no refunds for orders made (partial or full payment), unless the card of your choice is out of stock. In such an event, you will be informed promptly and given full refund. We seek your understanding on our refund policy as card making and printing works will start as soon as your order is confirmed. Even if your contents have not been sent for printing yet, works would have started on the card making, such as ordering of paper supplies, paper cutting, stamp making, designing, etc. All these incur cost and thus, we will not be able to refund you in the event you decide to cancel your order for any reason whatsoever. Any partial refund that can be made will be on a goodwill basis only and under the discretion of Dhivyam Wedding.
6. For customers who do not view our cards personally before ordering, please note that there may be slight variations in the colours of the cards when viewed online due to photography and monitor colour resolution. We strongly advised our customers to view the cards by hand before ordering so that you know exactly what you are getting!
7. In some cases, paper used for card making may be different due to the supplies available. In such cases, customers will be informed as soon as possible for their approval to proceed or they may choose from other designs available. We try our very best to give you what you ask for but sometimes, some things are just not within our control.
8. We reserve the right to modify any terms / costs at any time.
9. All photos shown in this website, as well as our facebook profile, and the designs of our cards belong solely to Dhivyam Wedding. Permission is required in any event of use, reproduction, copy, printing, etc, by a third party.
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